Hannahsrockinghorses.co.uk is an online store only; unfortunately we do not have a retail toy shop for customers to visit and view products.
We ship all items (using different methods) wherever you are and do not offer a collection service. At present we are regretfully unable to offer shipping to anywhere outside of the United Kingdom.
Shipping Methods
Hannahsrockinghorses.co.uk uses Parcel Force 48 Courier Service for both small and larger items and orders containing multiple products.
We offer delivery of items normally within a 5-10 -working day period from point of order but will endevour to always beat this target.
In exceptional circumstances (and when an item is unavailable) customers will be informed within a 72-Hour period from point of order.
Hannahsrockinghorses.co.uk reserves the right to ship product/s directly to customers via suppliers if convenient to both parties.
Shipping Rates
We are constanly updating our methods of shipping and now charge a set fee for UK Mainland delivery and have lowered set fees for local deliveries.
Fees are applicable to all our delivery methods, whether you order £5 or £500 of items.
When proceeding to the checkout customers are obliged to choose a delivery option that applies to their deilvery address, not necessarily the billing address.
UK Mainland Large items £24.00
UK Mainland Medium items £22.00
Local Delivery (within 20-mile radius of WN36JT)£10.00
UK Mainland Delivery - Delivery to mainland United Kingdom postcodes only.
Local Delivery - Delivery within a 20-mile radius of our premises is charged at £10.00, whether you're spending £5 or £500. Please check your postcode to see if you fall into this category - the majority of the North West of England is covered within this service. Important Shipping Information
1. All shipment timescales and prices are based on Parcel Force Services, Mon-Fri 08:00-18:00; Saturday deliveries or specific delivery times are not included as standard.
2. Shipments to multiple addresses are not possible from a single order and customers should submit separate orders and be subject to separate shipping charges for each address.
3. Hannahsrockinghorses.co.uk cannot be held responsible for incorrect billing or shipping addresses being submitted at the time of order. This is a costly and inconvenient mistake for all parties and we would suggest that extra care is taken to ensure delivery addresses (in particular) are correct. Most commonly we experience difficulty when only a house name is submitted when there are actually house/property numbers available; if in doubt submit both.
4. Requests to leave parcels in a "Wheelie Bin", "a garden shed" or "In the Dog's House" cannot be taken into account.
5. Please be aware that deliveries are made Monday to Friday, 09:00-17:00 when ordering; choose a place of work, neighbours address or friends/family if this is more convenient. The same rule should apply when we are asked to arrange collections.
6. When failed deliveries are returned by the third-party delivery organisation to Hannahsrockinghorses.co.uk due to incorrect address information provided, a failure to react to delivery cards left by the courier or misplacement of the cards a charge for redelivery to the customer address is obligatory.
ReturnsProcedure
Hannahsrockinghorses.co.uk must be informed (in writing) within 48-hours of arrival of faulty, damaged or missing goods. Following this Hannahsrockinghorses.co.uk reserves the right to request photographic information of damaged or unsealed packages and will defer any compensation/refund/solution until done so.
All packages are checked before shipment and a packaging note checked internally.
We reserve the right as to whether or not faulty or damaged items are returned to our premises as on occasion the cost for returns may out-way the value of goods.
For more details of shipping/delivery and your rights as a consumer, feel free to read our Terms & Conditions prior to ordering.
Unwanted items can be returned within 5-days of delivery. However, shipping costs for returns are the customers responsibility and hannahsrockinghorses.co.uk cannot fund any of the return costs.
Returned items must be in a perfect condition for a refund to be issued. Refunds are issued by the same method of payment unless outside of a 60-day period, whereby a cheque will be issued. Refunds for unwanted items are subject to the subtraction of a 30% handling & administration charge.
